Add a Shared Mailbox in Outlook (macOS)
Overview
This guide explains how to add and access a shared mailbox in Outlook for Mac for University of Virginia (UVA) / EHD users.
Shared mailboxes allow teams to manage a common inbox (e.g., departmental or support email accounts).
▶️ Add a Shared Mailbox
💡 Before You Start
You must already have permission to access the shared mailbox.
Steps:
Open Outlook
In the top menu, click Outlook
Select Settings
Click Accounts
Click the + (plus) in the lower-left corner
Select Open Shared Mailbox...
-
In the search window, enter the full email address
Example:
[email protected]
Select the mailbox from the results
Click Add
Screenshot of Settings screen
✅ The shared mailbox should now appear in your Outlook sidebar.
📌 Frequently Asked Questions (Click to Expand)
Try the following:
Quit Outlook completely
Reopen Outlook
Check the left sidebar again
📸 Screenshot Placeholder: Outlook sidebar with shared mailbox visible
⚠️ Possible Cause: You may not have permission to access the mailbox.
✔ Users must be granted access before they can open a shared mailbox.
If access is needed for an EHD shared mailbox:
Submit a ticket: virginiaedhd.freshservice.com
Or email: [email protected]
📝 Note: Access must be approved by the mailbox owner or manager.
🎯 UVA / EHD Best Practices
✔ Always use the full email address when searching
✔ Confirm access permissions before troubleshooting
✔ Restart Outlook after making changes
✔ Contact ETO if issues persist
🧰 Quick Summary
✔ Add mailbox via Outlook → Settings → Accounts
✔ Use full email address
✔ Restart Outlook if needed
✔ Request access if mailbox will not open
🚨 Need Help?
If you continue to experience issues:
📧 Email: [email protected]
🌐 Submit a ticket: virginiaedhd.freshservice.com
The ETO team will assist you with access or troubleshooting.