1. With Outlook open, click "Outlook" in the upper left and select "Settings"
  2. Click "Accounts" 
  3. Click the "+" in the lower left corner of this window and select "Open Shared Mailbox..."
  4. In the window that pops up, search for the mailbox you are trying to add (be sure to use the full address of the inbox; [email protected]). Select it and then click "Add"


The shared mailbox should now be available in Outlook. If it's not, try quitting and reopening Outlook. 

If it's still not added, reach out to the ETO for further assistance. 


If the user is able to add the mailbox but it will not open, it's possible they have not been granted access to it yet. Users need to be granted access to a shared mailbox before they will be able to access it. To request a user be granted access to an EHD shared email, please put in a ticket at virginiaedhd.freshservice.com or by emailing [email protected]. Access will need to be approved by the owner/manager of the shared inbox.