Audience: End users
Applies to: UVA / EHD–managed devices (Windows & macOS)
Last Updated: April 2026
Overview
UVA EHD uses Print Deploy and PaperCut to provide secure, encrypted printing across Windows and macOS devices. Print Deploy automatically installs secure Black & White and Color print queues using IPPS encryption, ensuring print jobs are protected from your computer to the print server and back to EHD copiers. PaperCut manages authentication and release of print jobs at the copier.
♿ Accessibility Features
Keyboard Navigation Tips
- Open Start menu (Windows): Windows key
- Open Settings (Windows): Windows + I
- Navigate fields and buttons: Tab / Shift + Tab
- Select highlighted options: Enter
- Open Spotlight (macOS): Command (⌘) + Space
Screen Reader (VoiceOver / Narrator) Tips
- Toggle VoiceOver (Mac): Command (⌘) + F5
- Toggle Narrator (Windows): Ctrl + Windows + Enter
Example labels you may hear:
- “Sign in and add printers, button”
- “Add printers, button”
- “Install, button”
- “Print Deploy, application window”
🧭 Visual guide:
- Print Deploy window showing installed print queues
- Add printer option in the upper-left corner
🚀 Quick Fix
- Connect to VPN or be On-Grounds
- Open Print Deploy
- Select Add printers (if needed)
- Install Black & White or Color printer
- Print your document
- Go to the copier and release your job using PaperCut
Main Instructions
Install Printers Using Print Deploy
- Open Print Deploy from your Applications (Mac) or Start Menu (Windows)
- Sign in if prompted using your UVA credentials
- View available printers (Black & White and Color queues)
- Select Add printers if printers are not already installed
- Click Install next to the desired printer
Print and Release Your Job
- Open your document
- Select Print
- Choose the appropriate EHD printer queue
- Send the print job
- Go to any EHD copier
- Log in using your UVA ID card or credentials
- Select and release your print job
⚠️ Important Notes
- You must be connected to VPN or On-Grounds to install printers
- Printer installation may take a few minutes
- Your device must be online for Print Deploy to install printers
- Print jobs are held securely until released at a copier
- Do not shut down your device during printer installation
🛠️ Troubleshooting
No printers are showing in Print Deploy
- Connect to VPN or campus network
- Restart Print Deploy
- Restart your computer
Printer installation fails
- Ensure you are connected to the internet
- Try again after restarting your device
- Confirm Print Deploy is running
Cannot release print job at copier
- Make sure your job was sent to the correct printer queue
- Verify your ID card is associated with your account
- Try logging in manually at the copier
Print job not appearing
- Wait a few minutes and refresh at the copier
- Re-send the print job
- Restart your device if the issue persists
📌 Frequently Asked Questions
Why is printing more secure now?
All print jobs are encrypted using IPPS instead of plain text.
Do I need to reinstall PaperCut?
No. The updated client is deployed automatically and looks the same.
Why do I see no printers when off campus?
Printers can only install when connected to VPN or On-Grounds for security reasons.
Can I add printers manually?
Yes. Use Add printers in Print Deploy if departmental printers are available to you.
🎯 UVA / EHD Best Practices
- Connect to VPN before attempting to print off-grounds
- Release print jobs promptly at the copier
- Keep your computer powered on and online for deployments
- Associate your UVA ID card before first use
- Report missing printers early to avoid delays
🧰 Quick Summary
- Print Deploy installs secure, encrypted print queues
- VPN or On-Grounds network is required
- PaperCut manages job release at copiers
- Departmental printers may be available to some users
- ID card association may be required once
🚨 Need Help?
If you experience issues:
🌐 Go to virginiaedhd.freshservice.com
Select Create
Then select Ticket
Submit your request with details about the issue