Overview
The School of Education and Human Development (EHD) uses PaperCut MF as its print management and billing system for all copiers under contract with UVA Printing and Copying Services (PCS). All printing and copying is tracked and billed monthly to departments. EHD‑provided computers come preconfigured with PaperCut and Print Deploy to support secure, managed printing.
♿ Accessibility Features
Keyboard Navigation Tips
- Navigate fields and menus: Tab / Shift + Tab
- Select buttons and options: Enter or Return
- Open Start menu (Windows): Windows key
- Open Spotlight (macOS): Command (⌘) + Space
Screen Reader (VoiceOver / Narrator) Tips
- Toggle VoiceOver (Mac): Command (⌘) + F5
- Toggle Narrator (Windows): Ctrl + Windows + Enter
- Example labels you may hear:
- “Secure‑Black‑and‑White, printer”
- “Secure‑Color, printer”
- “Add printers, button”
- “Print Job Notification, window”
🧭 Visual guide: Print dialog showing Secure‑Black‑and‑White and Secure‑Color printers, followed by a billing account selection window.
🚀 Quick Fix
- Print to Secure‑Black‑and‑White or Secure‑Color.
- When prompted, select the shared account to bill.
- Go to a copier and swipe your UVA ID card (or log in manually).
- Release your print job using PaperCut.
Main Instructions
🖨️ About the Print Management System
- PaperCut MF manages printing, copying, and departmental billing.
- All copiers under UVA PCS contracts are included.
- Departments are billed monthly for usage.
📦 PaperCut and Print Deploy
- PaperCut: Billing and print‑release system
- Print Deploy: Automatically installs EHD‑supported printers
Both applications are preinstalled on EHD‑provided computers.
If automatic authentication fails, you may be prompted to log in using:
- UVA Computing ID
- Eservices (NetBadge) password
🏢 Departmental Printers
- Open Print Deploy.
- Select Add printers.
- Install any Departmental Printers available to you.
⚠️ Not all departmental printers are available to every EHD employee.
💻 Personal Devices
If you are using a personal computer:
- Follow the linked EHD instructions to install PaperCut and Print Deploy.
- When you leave EHD, uninstall both applications (uninstallation steps are provided on the same page).
🖨️ How Do I Print?
- Print from any application to:
- Secure‑Black‑and‑White, or
- Secure‑Color
- When the Print Job Notificationwindow appears:
- Select the shared account to bill.
- Click Print.
✅ Only accounts you are authorized to use will appear.
🔓 Release Your Print Job
You can release your job in one of two ways:
Option 1: At a Copier
- Go to the copier you want to use.
- Swipe your UVA ID card or log in manually.
- Select and release your print job.
📝 First‑time use:
You will be prompted to authenticate with your UVA Computing ID and NetBadge password to associate your ID card.
Option 2: PaperCut Release Web Page
- Log in to the PaperCut Release web page.
- Select and release your print job remotely.
📍 Copier Locations
- Bavaro Hall: C001, C062, 120, 218, 305
- Ridley Hall: 196, 251
- Student Health and Wellness: Room 350
- 2405 Piedmont
- 617 West Main
- Lambeth: Room 102
⚠️ Important Notes
- Printing and copying charges are billed to departments, not individuals.
- You must have permission to use a shared account to print.
- Your UVA ID card must be associated with your NetBadge credentials.
- Departmental printers may not appear for all users.
🛠️ Troubleshooting
1️⃣ No Billing Accounts Appear
- You may not have permission to any shared accounts.
- Ask your departmental administrator to request access.
2️⃣ Cannot Release Print Job
- Verify you are logged in at the copier.
- Swipe your UVA ID card again or log in manually.
- Check the PaperCut Release web page.
3️⃣ Departmental Printer Not Available
- Confirm the printer is assigned to your role.
- Open Print Deploy and select Add printers again.
4️⃣ Software Issues
- Restart your computer.
- Ensure PaperCut and Print Deploy are installed.
- Try printing again after restarting.
If the issue continues, submit a support ticket.
📌 Frequently Asked Questions
Who pays for printing?
Printing and copying are billed monthly to departments.
Why don’t I see any shared accounts?
You only see accounts you are authorized to use.
Do I have to swipe my ID every time?
Yes, but you only need to associate your ID card once.
Can I print from my personal device?
Yes, if you install PaperCut and Print Deploy and later uninstall them when leaving EHD.
🎯 UVA / EHD Best Practices
- Always choose the correct shared account before printing
- Release print jobs promptly at the copier
- Protect your UVA ID card and credentials
- Use Secure‑Black‑and‑White when color is not required
- Report access issues early to avoid billing delays
🧰 Quick Summary
- PaperCut MF manages printing and billing for EHD
- Print Deploy installs supported printers
- Print to Secure queues and select a shared account
- Release jobs with your UVA ID card or online
- Copier usage is billed monthly to departments
🚨 Need Help?
If you experience issues updating your Mac:
🌐 Go to virginiaedhd.freshservice.com
Select Create
Then select Ticket
Submit your request with details about the issue