Submit AV Event Request in Freshservice



Educational Technologies Office | UVA School of Education and Human Development

Start on the Intranet - Educational Technologies Page.

1. Click on Submit A Ticket

Click on Submit A Ticket

2. Click on Home

Click on Home or look for Service Requests at the top of the page.

Click on Home

3. Click on SERVICE CATALOG

You may also see this on the top bar.

Click on SERVICE CATALOG

4. Click on AV Event Support

Click on AV Event Support

5. A. Type Event Title

   B. Type Primary Contact for this AV…

   C. Type Computing ID for Primary Con…

Step 5

6. A. Select Event Location - Must be sch…

   B. Select a date

   C. Click on requested_item_values[22][requested_item_value_attributes][cf_event_actual_start_time_230446_time]

   D. Click on 9:45am

Step 6

7. Select Will a loaner laptop be need…

Select Will a loaner laptop be need…

8. Select Additional Equipment Needed

Hold the Control key to select multiple items.

Select Additional Equipment Needed

9. Select Event Type

Hybrid meetings include Zoom participants.

Select Event Type

10. A. Select Presenter Type

    B. Click on Guest Wifi Registration Information

If the presenter is a Guest of UVA, you will see a link to the guest network instructions.

Step 10

11. A. Select Presenter Type

    B. Type Is there anything else you w…

Select all hardware that you anticipate needing so that ETO staff can come prepared with everything you need. You may also leave notes if there are additional details that would be helpful for us to know.

Step 11

12. Click on Place Request

To submit your request, click Place Request. You will receive an email for confirmation.

Click on Place Request